HCLTech and Service Now Partner to Deliver Next-Gen AI Solutions for Businesses

HCLTech, a leading global technology company, has announced a new partnership with ServiceNow, the digital workflow leader, to deliver innovative solutions powered by generative AI (GenAI). This collaboration aims to empower businesses to seamlessly adopt and leverage ServiceNow’s GenAI capabilities across their operations, a.

“We are thrilled to strengthen our partnership with ServiceNow and unlock the potential of GenAI for our clients,” said C Vijayakumar, CEO & Managing Director of HCLTech, as reported by Financial Express. “HCLTech’s unique portfolio and engineering experience positions us perfectly to deliver practical and customized GenAI solutions that align with our client’s digital transformation goals.”

Bill McDermott, Chairman and CEO of ServiceNow, echoed the sentiment, highlighting HCLTech’s expertise in ServiceNow solutions. “We are honoured to expand our partnership and co-create industry-specific GenAI solutions that will drive transformative experiences and ignite the growth engines of our customers,” he said, according to Financial Express.

This global partnership will see HCLTech provide consulting, design, implementation, and managed services across the entire ServiceNow product suite. By combining ServiceNow’s powerful products with HCLTech’s industry knowledge, intellectual properties, and global delivery network, the collaboration promises to deliver practical use cases and solutions. These solutions will empower businesses to leverage ServiceNow’s GenAI capabilities specific to their industry domains, ultimately transforming their operations.

The partnership is expected to yield significant benefits for enterprises, including cost savings, enhanced cross-departmental efficiency, and improved overall productivity. Furthermore, HCLTech and ServiceNow will be launching a dedicated ServiceNow business unit alongside ‘Fluid NOW’ centres of excellence in London, New York, and Noida. These centres will serve as hubs for businesses to explore the latest GenAI solutions and accelerate their digital transformation journeys.